SCOPE OF THIS POLICY

Your privacy is of paramount importance to VetHub Rx. This Privacy Policy (“Policy”) details how we collect, use, disclose, and secure information about you. This Policy applies to your use of the VetHub Rx website at VetHubRx.com and any related services or applications (collectively, the “Website”). It also governs information we collect offline, including at events or during employment with VetHub Rx. This Policy outlines your rights regarding your personal data and how you can access and update this information.

This Policy does not cover information we collect, receive, or share from our cloud-based desktop and mobile apps, including VetHub Rx Electronic Health Records, Practice Management (Billing and Scheduling), Electronic Prescribing, and Patient Portal, or related functionality and services (collectively, our “Products”). For more information about our privacy practices regarding information collected or received through our Products, please see our Client Services Privacy Policy.

This Policy does not cover the privacy practices of third parties. The VetHub Rx Website may include links to websites and/or applications operated by third parties. We encourage you to review their privacy policies, as we do not control or guarantee their adherence to our privacy practices.

INFORMATION WE COLLECT

The types of information we collect depend on your interaction with our Website. Some of the information we collect is personal information, which identifies or relates to you. VetHub Rx sometimes combines non-personal information with other data in a way that makes the combined information personal. We treat this combined information as personal information. However, we do not consider information that has been anonymized to be personal.

The categories and types of personal information we may collect include:

• Identifiers and Contact Information: When you use certain features on our Website, we collect basic identifying information, such as your full name, email address, company name, mobile phone number, and state of residence.
• Commercial Information: When you request product information through our Website, we may collect details related to your company, including company name, the number of providers, and your company’s product and service interests.
• User Engagement: When you communicate with us, we collect the information you provide, including emails, chat messages, product reviews, and testimonials.
• Browser, Internet, and Other Network Activity: We automatically collect and record information from your browser, including your IP address, browsing history, and interactions with our Website, emails, and advertisements.
• Device Information and Tracking Technology: We collect data about your device and how you interact with our Website, including IP address, cookies, beacons, pixel tags, browser type, and device identifiers.
• Performance and Usage Information: We collect data related to the use of our Website, including interactions, error reports, and performance data.
• Geolocation Data: We may collect information that allows us to determine your general location, such as your IP address. With your consent, we may also collect precise location information.
• Employment and Career Information: If you apply for employment at VetHub Rx, we collect information related to your application and interview, such as your education and employment history.
• Audio and Visual Information: We may record your voice or likeness during online product demonstrations or customer service calls.
• Inferences: We may use the information identified in this section to draw inferences.

METHODS OF COLLECTING INFORMATION

We obtain personal information when you provide it directly, such as when you visit our Website, request product information, or apply for a job. We also collect data through cookies and similar technologies that help improve our services. Additionally, we may collect information from social media platforms when you interact with VetHub Rx on those platforms.

USE AND SHARING OF YOUR INFORMATION

VetHub Rx uses the information we collect for various purposes, including:

• Communication: To respond to your inquiries, communicate updates, and share relevant information.
• Website Performance and Personalization: To save user preferences, authenticate users, and improve Website performance.
• Marketing, Promotions, and Advertising: To market our products and services through email, text messages, and advertisements.
• Employment Matters: To evaluate and process job applications and make hiring decisions.
• Legal Compliance: To comply with legal obligations, protect our rights, and respond to legal processes.

We limit the sharing of your information as follows:

• Legal Requirements: We may disclose personal information when legally required, such as in response to a subpoena or court order.
• Protection: When we believe disclosure is necessary to protect VetHub Rx, our users, or others.
• Service Providers: We share information with trusted service providers who work on our behalf under strict confidentiality agreements.
• Business Partners: With your consent, we may share your information with partners.
• Control Transfers: In the event of a merger, acquisition, or sale, we may transfer your information with appropriate notice.
• Third Parties: We may share information with third parties for purposes such as delivering advertisements.

CATEGORIES OF PERSONAL INFORMATION WE COLLECT

The following categories of personal information may have been collected and shared with third parties within the last twelve months:

• Identifiers (e.g., name, address, email address)
• Commercial Information (e.g., transaction data)
• User Engagement (e.g., communications)
• Internet or Network Activity Information (e.g., browsing history)
• Device Information and Tracking Technologies
• Performance and Usage Data
• Geolocation Information
• Employment and Career Information
• Audio and Visual Information

WHERE YOUR INFORMATION IS STORED AND PROCESSED

VetHub Rx is based in the United States, and we may process your information in countries with different privacy laws. By submitting your information, you consent to its transfer, storage, and processing in countries outside your residence, where privacy laws may be less stringent.

Children’s Online Privacy

The VetHub Rx Website is not intended for minors under 18, and we do not knowingly collect information from children. If we discover that we have collected personal information from a child, we will delete it promptly.

Safety and Security of Your Information

We implement technical, physical, and administrative measures to safeguard your information. These measures include encryption, firewalls, and secure facilities. However, no security system is foolproof, and we cannot guarantee absolute security. We encourage you to use available technologies to protect your devices.

Access Limited to U.S. Users

The VetHub Rx Website is intended for users within the United States, unless otherwise authorized. Information submitted from outside the U.S. will be processed according to U.S. laws, and you consent to such processing.

Your Rights

Depending on your jurisdiction, you may have rights to access, update, delete, or limit the use of your personal information. We will verify your identity before processing such requests. VetHub Rx complies with all applicable laws and does not discriminate against individuals exercising their privacy rights.

California Job Applicant Privacy Notice

If you are a California resident applying for a job or other role with VetHub Rx, this section provides information about the personal data we collect and your rights under the California Consumer Privacy Act (CCPA). We may collect personal information such as contact details, employment history, education, and references. This information is used for recruitment and employment purposes. You have the right to access, update, or delete your personal information, subject to certain exceptions. If you have any questions or wish to exercise your rights, please contact us using the information provided below.

California Privacy Rights

California residents who use our Website are entitled under California’s “Shine the Light” law (Civil Code § 1798.83) to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via email at privacy@VetHubRx.com or write to us at:

VetHub Rx Inc.
16192 Coastal Hwy
Lewes, DE 19958

UPDATES AND REVISIONS TO THIS POLICY

VetHub Rx may update this Policy as necessary. The latest version will be posted on our Website, and significant changes will be communicated via email. Continued use of the Website following any updates indicates your acceptance of the revised Policy.

QUESTIONS

If you have any questions about this Policy or information security, please contact us at:

VetHub Rx Inc.
16192 Coastal Hwy
Lewes, DE 19958
Email: privacy@VetHubRx.com

This policy is effective January 1, 2024.
Last updated August 24, 2024.